Terms of Service

Using the website

Use the website lawfully and provide accurate information. Do not impersonate another person, submit someone else's email without authority, misuse accounts, send spam, upload harmful content or interfere with the site's security. We may limit abusive access to protect visitors and our services.

Accounts and itinerary PDFs

Keep your Google or GitHub account secure. GitHub administration is restricted to the authorised Zookia administrator. You must have permission to use any logo, company information or customer information you add to an itinerary. You remain responsible for checking the PDF's dates, prices, inclusions, availability and accuracy before sharing it.

The itinerary tool keeps account-backed drafts and a reusable company profile, and generates PDFs in your browser. Check that the saved status appears before leaving the page and keep your own copies of important documents. Download only does not remove drafts saved earlier. Each itinerary has a reference number; duplicates receive a new number. You may choose whether to show the Zookia credit in the PDF. Removing the credit does not transfer ownership of Zookia's software or branding.

Resources and results

Our guides and free resources provide general information, not a guarantee of platform approval, ranking, bookings or commercial results. Third-party platforms control their own eligibility, approvals, policies, fees and transactions. Confirm platform requirements directly before acting.

Content and permissions

Zookia and its licensors retain rights in website content and software. You may use downloaded resources for their stated purpose; do not resell our materials or present our branding as your own without permission. You retain rights to the materials you supply and permit their processing only as needed to provide the feature or agreed service.

Email marketing and consent

If you choose to subscribe and confirm your email, we will send Zookia newsletters, promotional offers, information about our services, free resources, and tourism or travel-business updates. These are marketing emails. Subscription is optional and is not a condition of buying a service or using an enquiry form.

We record the email address, signup source, consent wording and version, request time, confirmation time, subscription status and delivery status. The newsletter form does not collect your personal name. We use the information to manage your subscription, deliver relevant Zookia marketing and understand our audience in aggregate. We do not sell or rent your contact information or mailing list to other businesses.

Every marketing email includes an unsubscribe link. You can opt out without an account, fee or explanation. Unsubscribing stops future queued marketing emails; a message already in transit may still arrive. Essential messages about an existing service, security or a request you made are separate from marketing and may still be sent when necessary.

Anonymous totals and client publicity

We may use genuinely anonymised, aggregated figures to describe our business, such as the number of clients we have served or newsletter subscribers. Subscriber counts are not presented as client counts. Totals must be accurate and must not identify an individual or reveal confidential commercial information.

Newsletter signup, an enquiry or use of our tools does not give permission to publish your personal name, company name, logo, identifiable project details or testimonial. We will seek separate, documented client approval before using identifying company details, logos or case-study material publicly. Approval should specify what may be used and where. Contact us to withdraw permission for future use; we will review existing material and applicable contractual obligations.

Paid work, availability and rights

Paid services require an agreed scope and commercial terms before work starts. The service terms describe that process. The website may be updated or temporarily unavailable. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Applicable consumer and data-protection rights remain in place.

Contact and requests

Contact Zookia Solutions at info@zookia.cc or through the contact page for privacy questions, access, correction, deletion, marketing objections or publicity-permission requests. Our business mailing address is 183/A, Ganguldeniya, Pilimathalawa, Sri Lanka 20450. We may ask for proportionate information to verify a request before disclosing personal data. You may also raise concerns with the data-protection authority that applies to you.